Thank You Again for Your Please Feel Free

20 "Thanks For Your Valuable Feedback" Email Templates

Table of Contents

• Types of Feedback
• Top Tips
• Quick Response Examples
• ten Example E-mail Templates

As a business organisation, you probable receive lots of feedback from customers most the quality of your products or services. Each time you receive an email with customer feedback, you're presented with an opportunity to create more sales. This opportunity exists even if the customer has nix but negative reviews for their feel with your visitor.

How can we magically turn negative feedback into another purchase? Or, if the feedback was positive, how tin can we go on that energy flowing?

The outcome depends on how well you write your "thank you for your valuable feedback" response. This is a respond you should ship to your customers, regardless of what type of feedback they leave.

In this article, we dig into the two types of feedback you will receive for your business, tips for crafting the perfect note or email response, and straightforward templates for writing "thank y'all for your valuable feedback" emails.

What are Snippets?

If you lot work on any customer-facing team, so Sapling's Snippets can assistance you save time. Retrieve most all the common phrases you ship in your emails that you have to type out each time such every bit "Feel free to reach dorsum out if you have any further questions!" Why not instead blazon a brusque macro and have that entire sentence automatically expanded for you lot?

That'south exactly what snippets does. Snippets allow y'all to upload your most unremarkably used phrases or sentences into a response bank. To apply the snippet you desire, simply press the backslash \ cardinal or type the shortcut and voilà!

Types of Feedback

In that location are two basic types of feedback customers will ship to your business organization: positive and negative.

Positive

Positive feedback may include:

• Telling you how well your product or services worked for their purposes
• Explaining how your product solved a problem for them
• Complimenting you and your agents for how well they served the customer
• Thanking you lot for how much your business helped them
• Reviewing every aspect of the product in glowing terms

Negative

Below are some common examples of negative feedback you may receive:

• Telling you that the product doesn't work
• Lament that the service was not rendered in a timely manner
• Lament that the service job was not washed right
• Explaining to you how the product didn't solve their problem
• Asking to return the production because it didn't suit their needs or run across their expectations

Top Tips To Utilize When Writing A "Cheers For Your Feedback" Email

Before we get to the notation and electronic mail templates, here are 5 quick tips for how to write a "thank yous for your valuable feedback" message.

Here are some of the tips to follow when crafting your response.

• Reply To Feedback As Soon as Possible

  Don't take days, weeks, or months to reply feedback from a customer. If you practice, you'll miss an easy opportunity to make a great impression on the sender. By responding as soon as possible, yous volition show the customer that their feedback is important to you and your business, that you value their time and loyalty, and that you are eager to aid them in whatsoever way y'all can. Additionally, the customer is much more than likely to find the message if y'all reply every bit soon equally possible.

• First, Thank Them For Their Feedback

  In case you couldn't tell, thanking the customer for their feedback is extremely important. Much like replying to them rapidly, it shows them that y'all value them and their phonation. Information technology tells them that you desire to hear from them, even if what they have to say is negative.

• Exercise Not Respond To Negative Feedback With Passive-Ambitious Linguistic communication

  When someone leaves feedback complaining most a product, a service, or even 1 of your employees, and you feel that the criticism is unjustified, it'due south tempting to respond using passive-aggressive linguistic communication that blatantly blames the customer. Simply endeavor to refrain from doing and so. It will only escalate the customer's acrimony or frustration and make you wait similar the villain in the situation.

  For instance, instead of saying, "If you would take read the instructions, you would have known that this product doesn't piece of work that style," you should say, "I'grand sorry that this product didn't work for you, but we did include instructions for how to employ information technology in the packaging. If the instructions were not included, please let us know so nosotros tin correct this mistake." This puts the responsibility for using the product incorrectly on the customer without accusing them of being careless.

• If At that place Is A Conflict, Offer A Solution Where Possible

  Whenever you lot receive negative feedback nigh a trouble or a conflict, always attempt to offer a solution. This may come up in the class of a disbelieve, a full refund, or gratis shipping.

  Sometimes, of course, there is no solution. There are many times when the customer is not in the right, and information technology would create more than problems for yous and your business organization to pretend that they are.

  In this case, it's all-time to utilise linguistic communication similar, "I can't do this, but here is what I tin can practice," or "Hither'due south what I am able to offer yous." Your goal when using this type of phrase is to conspicuously define how far you are willing to get to satisfy (or try to satisfy) this customer. The resolution you lot offer may simply be to tell them that y'all can't refund them because of your company's terms and weather condition, but y'all tin offer them a coupon lawmaking for a future buy. Exist polite, but firm.

• Clinch Them Y'all're Available For Any Further Questions Or Concerns

  Lastly, make sure your client knows that you're at that place for them. Clinch them that your team is bachelor for any other questions, concerns, or feedback. Yous can fifty-fifty become so far as to include your days and hours of operations so that they know y'all are serious.

"Thank Yous for Your Feedback" Quick Response Examples

Below are 10 examples of "thank you for your valuable feedback" quick responses, which yous can employ in the e-mail templates in the side by side section.

• Give thanks you for reaching out and providing us with valuable feedback.
• We appreciate you sending us your feedback.
• We're so happy to hear from you! Thank you for your valuable feedback.
• It is our pleasure to hear your valuable feedback.
• We love hearing from y'all! Thank you for leaving feedback for u.s..
• Give thanks you for your valuable feedback. We're sorry you weren't satisfied with our product.
• Nosotros're sorry to hear that you didn't have a great experience with our service.
• We read your feedback, and we're lamentable our product didn't suit your needs.
• We read from your feedback that y'all were having trouble with the product, so we'd similar to aid make it right.
• We capeesh all feedback. Thank y'all for bringing this result to our attention.

10 Thank You For Your Valuable Feedback Email Templates

The following 10 "thank you for your valuable feedback" email templates will aid you get started responding to both positive and negative feedback from your customers.

Positive Feedback Response Template #1

Howdy {{first_name}},

Thank yous for your valuable feedback.

We are thrilled that the {{name_of_product_or_service}} suits your needs. We have neat pride in our piece of work, and our sincerest hope is that it helps each one of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you lot letting us know.

To actually bear witness our appreciation, we've included the following coupon code: {{coupon_code}}. Please use it by [coupon expiration date] to bask more of our products or services at your convenience.

We'd love to hear from you once more! If you utilize our products or services in the future and would similar to leave more feedback, delight contact u.s. anytime between the hours of 9AM-5PM, Monday-Friday.

Take a wonderful day!

Kind regards,

{{agent_name}}

Responding To Positive Feedback #2

Hello {{first_name}},

Cheers for your valuable feedback.

Nosotros are thrilled that the {{name_of_product_or_service}} helped you solve your problem. We accept keen pride in our work, and our sincerest hope is that it helps each i of our customers accomplish their goals. Your feedback has demonstrated that it does, and we appreciate you letting us know.

To really evidence our appreciation, we've included the following coupon code: {{coupon_code}}. Please apply it past {{coupon_expiration_date}} to savour more than of our products or services at your convenience.

We'd beloved to hear from you again! If yous utilize our products or services in the future and would like to get out more feedback, please contact us anytime between the hours of 9AM-5PM, Monday-Friday.

Take a wonderful twenty-four hours!

Kind regards,

{{agent_name}}

Responding To Positive Feedback #3

Hello {{first_name}},

Thank you lot for your valuable feedback.

We are thrilled that you had such a great and meaningful experience with {{agent_name}}. We all accept not bad pride in our piece of work, and our sincerest promise is that it helps each 1 of our customers reach their goals. Your feedback has demonstrated that it does, and we capeesh you lot letting us know.

To really show our appreciation, nosotros've included the following coupon code: {{coupon_code}}. Please utilise it by {{coupon_expiration_date}} to enjoy more of our products or services at your convenience.

We'd love to hear from you again! If you apply our products or services in the hereafter and would like to go out more feedback, delight contact us anytime between the hours of 9AM-5PM, Mon-Fri.

Have a wonderful mean solar day!

Kind regards,

{{agent_name}}

Responding To Positive Feedback #4

Hi {{first_name}},

Thank you for your valuable feedback.

We are thrilled that our company was able to assistance you in a meaningful way. Nosotros have great pride in our work, and our sincerest hope is that through our products and services, nosotros assist each one of our customers accomplish their goals. Your feedback has demonstrated that information technology does, and nosotros appreciate you letting united states of america know.

To really show our appreciation, nosotros've included the following coupon lawmaking: {{coupon_code}}. Please use information technology by {{coupon_expiration_date}} to enjoy more of our products or services at your convenience.

We'd dearest to hear from you again! If y'all employ our products or services in the hereafter and would like to leave more feedback, please contact usa anytime between the hours of 9AM-5PM, Monday-Friday.

Have a wonderful day!

Kind regards,

{{agent_name}}

Responding To Positive Feedback #v

Hi {{first_name}},

Cheers for your valuable feedback.

Nosotros were thrilled to read your glowing review of your purchase. Nosotros take great pride in our piece of work, and our sincerest promise is that it helps each one of our customers attain their goals. Your feedback has demonstrated that information technology does, and we appreciate you letting us know.

To really evidence our appreciation, we've included the following coupon code: {{coupon_code}}. Please use it by {{coupon_expiration_date}} to relish more of our products or services at your convenience.

We'd beloved to hear from you again! If you apply our products or services in the future and would similar to exit more feedback, please contact us anytime between the hours of 9AM-5PM, Monday-Friday.

Have a wonderful day!

Kind regards,

{{agent_name}}

Responding To Negative Feedback #1

Hello {{first_name}},

Cheers for your valuable feedback.

We're so sorry that the product did not meet your needs. Nosotros accept great pride in our work, and our promise is always that it helps each one of our customers accomplish their goals. Clearly this was not your feel, and we apologize.

To make this matter right, we would be happy to offer you a full refund upon your render of the item to our warehouse. Attached to this email is a complimentary shipping characterization and then you can render the item at no extra cost. Upon receipt of the item, we will immediately result a refund to your depository financial institution account.

For any questions or concerns, please feel costless to contact u.s. at any time during our operating hours: 9AM-5PM, Mon-Friday.

Kind regards,

{{agent_name}}

Responding To Negative Feedback #2

How-do-you-do {{first_name}},

Thanks for your valuable feedback.

Nosotros're so sorry that the service yous purchased was not completed in a timely manner. We accept great pride in our piece of work, and our hope is always that it helps each one of our customers accomplish their goals. Clearly this was not your experience, and we apologize.

To make this matter right, nosotros would be happy to offer you a 10% discount on your next service, likewise as a guarantee that the piece of work will be completed in {{x_number_of_hours_or_days}} or your coin back.

For any questions or concerns, please feel costless to contact united states of america at any fourth dimension during our operating hours: 9AM-5PM, Monday-Friday.

Kind regards,

{{agent_name}}

Responding To Negative Feedback #three

How-do-you-do {{first_name}},

Thank you for your valuable feedback.

We're so sorry that the service request was not completed to your satisfaction. We take great pride in our work, and our promise is always that it helps each one of our customers accomplish their goals. Clearly this was not your feel, and we apologize.

To make this affair right, we would be happy to send another agent to your location within the next 24 hours to complete the work at no extra charge.

For any questions or concerns, please feel gratis to contact us at any time during our operating hours: 9AM-5PM, Monday-Fri.

Kind regards,

{{manager_name}}

Responding To Negative Feedback #4

Hello {{first_name}},

Thank you for your valuable feedback.

Nosotros're and then sorry that this product did non solve your problem. We accept great pride in our piece of work, and our hope is ever that it helps each one of our customers accomplish their goals. Clearly this was non your experience, and we apologize.

We practise include instructions in the production for how to employ information technology in the situation you lot described. If the instructions were not clear or not included in the packaging, please permit us know so that we can correct this fault with our packaging department.

Otherwise, we would similar to offer you the opportunity to exchange the item or return it to our warehouse for a full refund. Please permit us know which you would prefer and so that we tin send yous a complimentary shipping label.

For whatsoever questions or concerns, please feel free to contact us at any time during our operating hours: 9AM-5PM, Monday-Friday.

Kind regards,

{{agent_name}}

Responding To Negative Feedback #5

Hello {{first_name}},

Cheers for your valuable feedback.

We're so sorry that the production did not meet your needs. Nosotros accept great pride in our work, and our hope is always that it helps each one of our customers achieve their goals. Conspicuously this was not your experience, and nosotros apologize.

In light of your situation, we sympathize why you would like to return the product. Since you purchased the product within the final xxx days, we would exist happy to offering yous a total refund upon your return of the item to our warehouse. Attached to this electronic mail is a gratuitous shipping label and then you can return the item at no extra cost. Upon receipt of the item, we will immediately issue a refund to your bank account.

For any questions or concerns, please feel gratuitous to contact u.s. at any fourth dimension during our operating hours: 9AM-5PM, Mon-Friday.

Kind regards,

{{agent_name}}

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Source: https://sapling.ai/snippet-templates/thank-you-for-feedback

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